Refund Policy
This policy explains consultation refunds, prescription medication exceptions, and subscription cancellation for Eternum services.
Consultation and evaluation fees
Consultation or evaluation fees are refundable if a provider determines that you are not a candidate for treatment and no prescription is issued.
Prescription medications
Once a prescription is written and sent to the pharmacy, medications are compounded specifically for you and cannot be returned or refunded for safety and legal reasons, except if the medication is damaged, incorrect, or lost in transit.
Report damaged, incorrect, or lost-in-transit shipments within 7 days by emailing hello@eternumrx.com. Include your order information and photos of damaged or incorrect items and packaging. For a lost shipment, provide the tracking information and any available photos; a photo of an undelivered package is not required.
Subscription cancellation
You may cancel at any time through the patient portal or by emailing hello@eternumrx.com before the next billing date. Cancel before that date to prevent the next subscription charge. Cancellation does not reverse a prescription already written and sent to the pharmacy, except for the medication exceptions above.
Refund timing and contact
Approved refunds are returned to the original payment method within 5-10 business days.
For refund or cancellation assistance, contact hello@eternumrx.com or call (541) 871-3683, or write to Eternum Health LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702.