Privacy Policy
This Privacy Policy describes how Eternum Health LLC handles information when you use our telehealth website, Bask Health-powered intake, patient portal, and related support services.
For health information, your rights, and permitted uses and disclosures, read our HIPAA Privacy Policy.
Information you provide
We receive information you submit to access services, such as your name, contact information, account information, medical history, medications, care requests, and communications. Information needed for evaluation and ongoing care is collected through the Bask Health-powered intake and patient portal.
The patient portal is available at https://my.eternumrx.com. Use secure intake and portal channels for health information. Ordinary email is not an appropriate channel for medical records or sensitive clinical details.
How information is used and shared
Information is used to administer your account, coordinate clinical evaluation and pharmacy fulfillment, communicate about your care, support payments and subscriptions, respond to requests, protect service security, and comply with applicable law.
Information is shared as necessary with Arora Health & Aesthetics, LLC, The Pharmacy Hub, and service providers that support intake, authentication, hosting, the portal, payments, and communications. Disclosure may also occur as permitted or required by law. Health information is subject to the HIPAA practices described below.
We do not sell personal information and do not use advertising tracking.
Website analytics and authentication
The website uses Replit’s privacy-friendly website analytics to understand page views, referring pages or referrers, and device and browser information. These analytics help us understand website traffic and improve the service; they are not advertising tracking.
Authentication is handled by Clerk. Clerk processes information needed to authenticate users, maintain sessions, and secure accounts. Authentication and session technologies may be necessary for secure access to services.
Bask Health powers the intake experience. Intake information is used to support clinical evaluation and care coordination, not behavioral advertising.
HIPAA and protected health information
Health information submitted through the intake and patient portal is protected health information handled under HIPAA by Eternum Health LLC, Arora Health & Aesthetics, LLC, and The Pharmacy Hub.
Our HIPAA Privacy Policy explains uses and disclosures of protected health information, access and amendment rights, requests for restrictions and confidential communications, breach notification, complaints, and Privacy Officer contact information.
Security, retention, and your choices
We use safeguards designed to protect information. No technology can eliminate all security risks. Protect your credentials, avoid shared-device access to sensitive information, and report suspected unauthorized access.
Information is retained as needed for care, service administration, legal obligations, medical-record requirements, and dispute resolution. Applicable law may require retention even when you request deletion.
For privacy questions or requests to access, correct, or delete information where permitted by law, contact hello@eternumrx.com or call (541) 871-3683. We may verify your identity before responding. For rights relating to protected health information, see the HIPAA Privacy Policy.
Adults, updates, and privacy contact
Services are intended for adults. This policy may be updated when our practices or applicable requirements change. Material changes will be communicated as required by law.
Privacy inquiries may be sent to hello@eternumrx.com or made by phone at (541) 871-3683, or mailed to Eternum Health LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702.