FAQ
Answers about your clinical providers, pharmacy, medications, access to care, and patient support.
Who provides my care?
Arora Health & Aesthetics, LLC provides clinical care. Supervising physician: Dr. Sean Arora, NPI# 1841729449. Licensed providers serve patients in all 50 U.S. states under applicable state licensure and telehealth rules.
Provider questions: medicalcompliance@arorahealthgroup.com. Office: 300 Lenora Street, Seattle, WA 98121. Website: www.arora-health.com.
Which pharmacy fills my prescription?
The Pharmacy Hub, 15600 NW 15th Ave, Suite C, Miami, FL 33169. Phone: (888) 958-1382. Website: thepharmacyhub.com.
Medications are prepared by a state-licensed compounding pharmacy operating under Section 503A. The Pharmacy Hub is licensed by state boards of pharmacy nationwide and fulfills in all 50 states; some medications, formulations, or fulfillment options may vary by state regulations.
What is the regulatory status of compounded medications?
No — compounded medications are not FDA-approved and are prepared for individual patients pursuant to a prescription. They have not been evaluated by the FDA for safety, effectiveness, or quality.
Where are services available?
Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements.
How do I get started?
Complete the GLP-1 intake to request an evaluation: Get started. A licensed provider will review your information. Eligibility and a prescription are not guaranteed.
How do I log in?
Use the patient portal to access your account, care communications, payments, and subscription management.
How do refunds and cancellation work?
Review the Refund Policy for consultation refunds, medication exceptions, reporting timeframes, and refund processing. Cancel subscriptions through the patient portal or by emailing hello@eternumrx.com before the next billing date.
How do I contact you?
Email hello@eternumrx.com or call (541) 871-3683, or write to Eternum Health LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702. Use secure intake and portal channels for medical information. For a medical emergency, call 911; for a mental-health crisis in the United States, call or text 988.